Refund &
cancellation.
If a book arrives damaged or is not what you ordered, we will make it right. Here is exactly how cancellations, returns and refunds work.
Last updated: 9 November 2026
1. Cancelling an order
You can cancel your order free of charge at any time before it is dispatched. To cancel:
- Email artsbook56@gmail.com with the subject “Cancel order [your order number]”, or call +91 9058468010 during Mon–Sat, 10:00 AM – 6:00 PM IST.
- If the order has not yet been packed, we will cancel it and refund the full amount paid.
- If it has already been dispatched, you can no longer cancel it. You may still request a return after delivery if the book qualifies under section 3.
COD orders can be cancelled before dispatch in the same way. Refusing a COD parcel at delivery is not treated as a cancellation and may lead to COD being disabled for future orders.
2. Return window
You may request a return within 7 days of delivery if:
- the book arrives damaged, torn, misprinted or with missing pages;
- you received the wrong title, quantity or edition; or
- the book is materially different from its description on the website.
Requests made after 7 days may be declined, except where the law requires otherwise.
3. What cannot be returned
- Books that have been coloured in, written on, cut, torn or otherwise used, unless the defect was present at delivery.
- Books damaged after delivery due to mishandling, water, heat or improper storage.
- Books bought during a final sale or clearance where the product page clearly said “non-returnable”. This does not affect your rights if the item is defective.
- Free gifts, swatch cards and promotional items, unless they arrived damaged.
This is a copyright-sensitive product, so we cannot resell used books. We appreciate your understanding.
4. How to request a return or replacement
- Email artsbook56@gmail.com within 7 days of delivery.
- Include your order number, the title affected, a short description of the issue, and clear photos of the book and outer packaging.
- Our team will review the request and reply within 2 working days with the next steps.
- If approved, we will arrange a pickup where serviceable, or ask you to courier the book back to our studio. Do not send anything back before receiving our confirmation.
- Once the book is received and inspected, we will process a replacement or refund as agreed.
5. Refund timelines
| Payment method | Refund method | Typical timeline after approval |
|---|---|---|
| UPI / card / net banking (PayU) | Refund to the original payment method | 5–7 working days |
| Cash on Delivery | Bank transfer (we will collect your account details securely) | 7–10 working days |
| Cancelled before dispatch (online) | Refund to the original payment method | 5–7 working days |
Bank processing times are outside our control. If a refund has not appeared after 10 working days, contact us with your order number and we will provide the refund reference.
6. Shipping and COD fees on refunds
If the return is due to our error (damaged, defective or wrong item), we refund the full amount paid, including shipping and COD fees, and cover the return shipping cost. If you cancel before dispatch, we refund the full amount. For returns requested for other approved reasons, original shipping and COD handling fees are non-refundable.
7. Failed or duplicate payments
If your bank account was debited but the order was not confirmed, the payment may have failed at the gateway. Such amounts are usually reversed automatically within 5–7 working days. If not, email us with your order number, payment reference and a screenshot of the debit. If you were charged twice for the same order, we will refund the duplicate amount in full once verified.
8. Chargebacks
Please contact us before raising a chargeback with your bank. Most issues can be resolved faster by our team. If a chargeback is raised, we may share order and delivery records with PayU and the bank to verify the transaction.
9. Damaged in transit
If the outer parcel looks damaged, please photograph it before opening and, if possible, refuse delivery. Report the damage to us within 48 hours. We will arrange a replacement or refund under section 5. Please keep the original packaging until the claim is resolved.
10. Contact for returns and refunds
Arts Book
15/137, Nagla Devjeet, Kachhpura, Kuberpur
Agra, Uttar Pradesh 282006, India
Email: artsbook56@gmail.com
Phone / WhatsApp: +91 9058468010
Hours: Mon–Sat, 10:00 AM – 6:00 PM IST
We aim to acknowledge every return request within 2 working days and resolve approved refunds within 7–10 working days.