Privacy
policy.

Last updated: 9 November 2026

1. Scope of this policy

This Privacy Policy explains how Arts Book (“Arts Book”, “we”, “us”) collects, uses, stores and protects personal information when you visit our website, place an order, subscribe to our newsletter or contact us. It applies to this website only; our payment gateway and courier partners have their own privacy policies.

2. Information we collect

Information you give us

• Order details: name, email address, phone number, delivery address, city, state, PIN code and order notes.
• Contact details: information you submit through the contact form, including your name, email, phone and message.
• Newsletter: the email address you use to subscribe.
• Communications: emails, WhatsApp messages and other correspondence with our support team.

Information collected automatically

• Technical data: IP address, browser type, device type, operating system, referring page and pages visited, used for security and basic analytics.
• Cookies and local storage: a small amount of data stored in your browser to keep your cart, coupon and wishlist working. See section 5 below.

Payment information

We do not collect or store your card number, CVV, UPI PIN, net-banking password or full payment credentials. Online payments are processed by PayU on their secure, PCI-DSS compliant systems. We receive only a confirmation of success or failure, the transaction reference and the amount paid.

3. How we use your information

• To process, pack, dispatch and deliver your order, and to send order confirmations and delivery updates.
• To respond to your enquiries, returns, refunds and support requests.
• To operate and secure the website, prevent fraud and enforce our terms.
• To send studio newsletters and offers if you have subscribed (you can unsubscribe at any time).
• To comply with legal, tax and accounting obligations, including maintaining sales records.
• To improve our products, collections and website experience using aggregated, non-identifying data.

4. Lawful basis and consent

We process your information because it is necessary to fulfil your order and our contract with you, because we have a legitimate business interest in operating and securing the website, because you have consented (for example, to marketing emails), or because the law requires us to keep certain records. You can withdraw marketing consent at any time without affecting your order.

5. Cookies and local storage

We use a minimal set of browser technologies:

Type	Purpose	Duration
Essential session cookie	Keeps the admin panel session secure. Not used for shoppers.	Up to 12 hours
Local storage (cart)	Remembers the books in your cart between visits.	Until you clear it
Local storage (coupon, wishlist)	Remembers an applied coupon and saved books.	Until you clear it

You can clear these at any time through your browser settings. Clearing local storage will empty your cart and wishlist. We do not use advertising cookies or sell data to ad networks.

6. Who we share information with

We share only what is necessary with trusted service providers:

• PayU — to process online payments and verify transactions.
• Courier partners — name, address and phone number for delivery and tracking.
• Email and hosting providers — to send transactional email and run the website securely.
• Professional advisers and authorities — where required by law, court order or to investigate fraud.

We do not sell, rent or trade your personal information to anyone.

7. How long we keep it

Order records are kept for at least eight years to meet Indian tax and accounting requirements. Contact messages and newsletter subscriptions are kept until they are no longer needed, or until you ask us to delete them. Cart data stays in your browser until you clear it. We delete or anonymise information that is no longer required.

8. How we protect it

We use HTTPS in production, hashed admin sessions, access controls and encrypted payment processing. Access to order data is limited to team members who need it to fulfil your order. No system is completely immune to attack, but we take reasonable technical and organisational steps to protect your information and will notify affected users and authorities if a breach occurs as required by law.

9. Your rights

Subject to applicable law, you can:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is inaccurate;
• ask us to delete information we no longer need (some records must be retained for tax purposes);
• withdraw consent to marketing emails at any time;
• raise a complaint with us or with the relevant data protection authority.

To exercise any of these rights, email artsbook56@gmail.com with the subject “Privacy request”. We may need to verify your identity before acting.

10. Children's privacy

Our website is not directed at children under 18 for the purpose of placing orders. We do not knowingly collect personal information from children. Parents and guardians should place orders on behalf of younger artists. If you believe a child has submitted personal information, contact us and we will delete it.

11. Third-party links

Our website may link to social media or other third-party sites. We are not responsible for their privacy practices. Please read their policies before sharing information with them.

12. Changes to this policy

We may update this policy to reflect changes in our practices or the law. The new version will be posted here with an updated date. Material changes will be highlighted on the website where appropriate.

13. Grievance officer and contact

For privacy questions, requests or complaints, contact our grievance officer:

Arts Book
15/137, Nagla Devjeet, Kachhpura, Kuberpur
Agra, Uttar Pradesh 282006, India
Email: artsbook56@gmail.com
Phone: +91 9058468010
Hours: Mon–Sat, 10:00 AM – 6:00 PM IST

We aim to acknowledge privacy requests within 7 working days and resolve them within 30 days.